Shipping, Returns and Refund Policy

Shipping

Please note, the shipping service has been affected by Covid-19 outbreak and delivery may take longer than usual. Our team will make sure to keep you updated and provide information should anything change. Once your order is placed, our customer care team will follow up with an email confirmation. Please allow two business days to process the order. Additional time is needed during the holidays and peak periods. Shipping may take up to 10 business days for all destinations. Our team provides a tracking number as soon as the goods are dispatched and will monitor the delivery process. For any questions or concerns about delivery please contact studio@maet.co

Duties & Taxes

International Shipping Taxes and Import Duties Policy

Thank you for choosing to shop with us! We offer international shipping to bring our products to customers around the world. However, it’s important to note that when you order items for delivery outside of your country, you may be subject to import duties, taxes, and fees levied by the destination country’s government. These charges are not included in the total cost of your order and are your responsibility to pay.

What Are Import Duties and Taxes? Import duties and taxes are additional charges imposed by the customs authorities of the destination country to regulate the flow of goods across borders. They are typically assessed based on the value of the items in your order and the relevant customs regulations of the destination country.

Your Responsibility: As the recipient, you are solely responsible for paying any import duties, taxes, and fees that are incurred upon the arrival of your order in your country. Failure to pay these charges could result in your package being held by customs, delayed delivery, or even the package being returned to us. To avoid any inconvenience, we strongly recommend that you familiarize yourself with the import regulations of your country and calculate potential duties and taxes before placing an order.

How to Check for Potential Charges: It’s a good practice to check with your local customs office or government agency to determine the specific import duties and taxes that may apply to your order. You can also seek information from the courier service that will be delivering your package, as they might be able to provide estimates of these charges based on your location.

Smooth Delivery Process: To ensure a smooth delivery process, we encourage you to:

1. Be aware of your country’s import regulations and potential charges.
2. Stay informed about the estimated delivery time and tracking updates provided by the courier.
3. Promptly respond to any communication from the courier or customs authorities if further information is required for customs clearance.
4. Timely pay any import duties, taxes, and fees to prevent delays or complications in the delivery process.

We strive to provide accurate customs documentation to expedite the customs clearance process. However, customs procedures vary from country to country, and delays may occur that are beyond our control.

Please understand that our shipping charges cover only the transportation of the goods to your destination, and any additional charges imposed by your country’s customs authorities are separate from our shipping fees.

Returns

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. All returns should be shipped with a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at studio@maet.co.

Sale items & Custom Designs or Custom Measurements

Sale items, custom designs and Custom Measurements can not be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at studio@maet.co

Need help?

Contact us at studio@maet.co for questions related to refunds and returns.